Refund & Returns

Refund & Returns Policy

At ModernSmallWorlds.com, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer refunds and returns under the following conditions.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns

2. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 3 business days.
• Shipping costs are non-refundable.
• If your return is rejected, we will send the item back to you at your expense.

3. Exchange Policy

We offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please contact us at [email protected] before sending the item back.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a trackable shipping service as we are not responsible for lost return shipments.

5. Late or Missing Refunds

If you have not received your refund within the expected time frame:

• Check your bank account and contact your payment provider.
• If the issue persists, contact us at [email protected] for further assistance.

6. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with the updated effective date.

7. Contact Information

For any refund or return-related inquiries, please contact us at:

Email: [email protected]

By purchasing from ModernSmallWorlds.com, you agree to this Refund & Returns Policy.